Last Updated: August 29, 2026
At Gold Mark Peptides, we work to process and ship orders efficiently while ensuring that research products are packaged appropriately for transit. Please review the following Shipping & Returns Policy before placing an order.
1. Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.
Orders are generally processed during normal business days. Orders placed outside business hours, on weekends, or on holidays may be processed on the next available business day.
2. Shipping
Available shipping methods, shipping charges, and estimated delivery times are displayed during the checkout process based on the destination and order details.
Once an order has been dispatched, customers may receive tracking information by email when tracking is available.
3. Delivery Times
Estimated delivery times are provided for convenience and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, incorrect address information, customs procedures, or other circumstances outside our reasonable control.
Gold Mark Peptides is not responsible for delays caused by the shipping carrier or circumstances beyond our control.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
5. International Shipping
International shipping availability may vary by destination. Customers placing international orders are responsible for understanding and complying with all applicable import, customs, tax, and regulatory requirements in their jurisdiction.
Gold Mark Peptides does not guarantee that research products can be legally imported, received, possessed, or used in every country or jurisdiction.
6. Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and relevant shipping information.
For damaged shipments, customers may be asked to provide photographs of the outer packaging, shipping label, product packaging, and visible damage so that the matter can be reviewed.
7. Incorrect or Missing Items
If you receive an incorrect product or an item appears to be missing from your order, please contact us promptly after delivery.
Please include your order number and a description of the issue. We may request photographs or additional information to verify the order before determining the appropriate resolution.
8. Returns
Due to the nature of research-use products and the importance of maintaining product integrity, returns may be subject to specific conditions.
Opened, used, altered, reconstituted, or improperly stored research products are generally not eligible for return.
All returns must be approved by Gold Mark Peptides before products are shipped back. Unauthorized returns may not be accepted.
9. Eligible Returns
Where a return is approved, the product may be required to be unopened, unused, sealed, and in its original packaging and condition.
Customers should contact us before sending any product back so that we can provide return instructions and determine eligibility.
10. Refunds and Replacements
If an order is determined to qualify for a refund or replacement, the appropriate resolution will be determined after reviewing the circumstances of the order.
Approved refunds will generally be issued to the original payment method, subject to the processing time and policies of the applicable payment provider.
11. Non-Returnable Items
- Opened or used research products
- Reconstituted or altered products
- Products damaged through improper storage or handling after delivery
- Products returned without prior authorization
- Products damaged after delivery due to customer handling
- Orders affected by an incorrect shipping address supplied by the customer
12. Contact Us
If you have questions about shipping, delivery, returns, or an issue with your order, please contact Gold Mark Peptides:
Email:
info@goldmarkpeptides.com
Please include your order number whenever contacting us about an existing order so we can assist you more efficiently.